Warranty Claim

To lodge a warranty claim, please complete the below fields.

Make, model and serial number along with other essential information must be included to ensure we can have your equipment up and running as soon as possible.

Alternatively, if you would like to download a hardcopy to lodge the claim at a later date,  click here.

• * Business Name
  * Contact person on site
• * Site Contact Email Address
  * Street Address
• * Suburb
  * State
• * Post code
  * Phone
• Mobile
  Equipment Type
• * Brand

  Adande Anets Asado CookTek Culinaire Electrolux Halton Koldtech Metro Plumbing Other PowerSoak RAM Simply Stainless Stoddart Visualine Woodson Woodson Starline
  PNC number
• Other Brand
  * Model number
• * Serial number
  Opening Hours
• Purchase Date

  Please keep a copy of your tax invoice or delivery docket as proof of purchase for future reference.

  Company purchased from
• Has the following been checked

  • Electrical power supply
  • Gas
  • Water supply
• * Description of fault

  Please be as specific as possible as this will help us identify and solve the problem quickly.
• Attach Relevant Document (if required)

  Relevant documents could include: Purchase orders, Proof of Purchase, etc.

  Attach Relevant Image (if required)

  Relevant images could include but are not limited to: Product photos, Part photos, Photo of error code or fault, etc. (must be under 300kb)

• * Your Name
  * Your Email Address

• PLEASE NOTE: Warranty call-outs take place Mondays to Fridays between 7:30am and 4:00pm (except public holidays). Any calls outside these times will be subject to penalty rates. Certain items such as glass components and light fittings are not covered under warranty. Claims for non-covered parts, no faults found, travel over 50km or other items outside our standard terms and conditions will be chargeable. Any chargeable items will be COD terms – payable onsite.

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PLEASE NOTE: Warranty call-outs take place Mondays to Fridays between 7:30am and 4:00pm (except public holidays). Any calls outside these times will be subject to penalty rates. Certain items such as glass components and light fittings are not covered under warranty. Claims for non-covered parts, no faults found, travel over 50km or other items outside our standard terms and conditions will be chargeable. Any chargeable items will be COD terms – payable onsite.